Shipping & Returns

Please note that in holiday periods there may be a short delay in your order being processed.

Delivery of your order: We aim to despatch all orders within 7 days. Occasionally a particular design may sell out before we have had an opportunity to update our website, so we will not be able to deliver until new stock becomes available. If you require an update on your order - perhaps you have a specific deadline, eg birthday or holiday, please do contact us quoting your order reference and we will advise you re the status of your order. Delivery Info & Charges (UK): Unless you request otherwise, your order will be despatched by Royal Mail 1st class post. 1st class delivery within the UK is £3.50. Kits are despatched in a jiffy bag which may be too large for your letterbox. If you are not home when delivery is attempted, you may have to collect your order from your local sorting office. Delivery Info & Charges (Overseas): Additional postage charges are are added for overseas customers. Kits are sent out by the Airmail Small Packet service. Returns Policy: If you wish to return an item, please call us or email within 7 days of receipt, and then return the item - unused and undamaged - in its original packaging. Please use a Royal Mail “Signed For” service for any returns as we cannot accept responsibility for returned items lost in transit. We will refund the cost of your order, but cannot refund the cost of returning the item to us. Please note that we can only make refunds to the cardholder. Privacy Policy: We do not pass on any customer information to any third party. Your name, address and email address will only be kept on our system for future mailings including catalogues & kit orders and to be able to update you with your order. Credit Card Security: All orders on our website are securely processed by WorldPay. Isobel Hunt Embroidery Kts does not store any customer credit card information relating to internet orders. Returns address: Isobel Hunt Embroidery Kits 5 Dundonald Road London NW10 3HP